HannaOnHands

Terms and Conditions & Cancellation Policy

It is my intention to share my knowledge and experience in a way that is accessible, helpful, and of benefit to you. However, we do live in a commercial ​world where services are provided and paid for. Therefore, we need to have terms and conditions so that you have a clear understanding of where we ​stand in regards to this exchange.

Retreats: Cancellation Policy

• A non-refundable deposit is required to secure your space.

Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays, or illness.

• If you cancel your participation in a retreat for any reason, the cancellation policy below will apply with no exceptions. I wish I could compensate ​people for unforeseen circumstances (injury, family emergency, etc.), but we have already incurred costs when reserving retreat centres and ​hotels. I have designed the cancellation policy to be as compassionate as possible in the event that your plans change. But to protect yourself ​further, I strongly encourage you to purchase travel insurance (including COVID).
• If you cancel more than 90 days prior to the start of the event, you receive a full refund (excluding the deposit).
• If you cancel 90–30 days prior to the start of the event, provided your place is filled by another person, you may transfer the full credit (excluding ​the deposit) to future events organised by Hannaonhands within the next 12 months from the date of cancellation. Otherwise, you receive no ​refunds or credits.
• If you cancel less than 30 days prior to the start of the event, you receive no refunds or credits.
• Cancellation of an event, for whatever reason, must be notified in writing to Hannaonhands via email.

Retreat Cancellations

• You are responsible for reading and understanding our cancellation policy before you make a reservation.
• Of course, no one books with the expectation of cancelling or postponing their retreat; however, unexpected things can happen, so it is important ​that you have travel cancellation insurance once you have made your reservation.
• Travel insurance is a condition of booking a Hannaonhands Retreat, which you should take out at the time of booking. Please ensure that your ​insurance policy includes cancellation insurance to cover you for any unexpected cancellations by yourself, including but not limited to illness, ​bereavement, family emergencies, work conflicts, changes of circumstances, etc., and also in respect of medical expenses, injury, death, and ​repatriation with adequate cover.
• Hannaonhands will not be held responsible and no refunds will be made for any cancellation or curtailment due to factors beyond our control, ​including but not limited to:
• Cancellations, delays, or changes caused by war, the threat of war, terrorist actions or threats, the closure of airports, civil strife, industrial action, ​natural disasters, pandemics, technical problems with transport, staff cancellations, or other events beyond our control
• Participants’ medical or psychiatric/emotional conditions may become apparent through practising daily on retreat.
• Loss of, or damage to, the personal property of participants.

If we cancel the retreat

• In the unlikely event that the retreat must be cancelled due to family problems, my health, or too few participants, I will refund to you all deposits ​and payments you have made. I cannot compensate you for airfare or travel costs incurred. To cover these risks, I highly recommend you purchase ​travel insurance.

Travel insurance

• The best way to protect yourself from any unforeseen circumstance is to purchase trip insurance. Travel insurance can protect you in the following ​cases:
• You cancel your participation in the retreat, including COVID.
• The retreat is cancelled due to the above-mentioned situations.
• Lost baggage
• Medical expenses and the cost of repatriation should you become ill or injured

Liability

We do not accept any liability for:

• Cancellations, delays, or changes caused by war, threat of war, terrorist actions or threats, pandemics, airport closures, civil strikes, industrial ​action, natural disasters, technical problems with transport, staff cancellations, weather, or other events beyond our control
• Loss of, or damage to, the personal property of participants.
• If you have had any major physical or emotional illness within the past 5 years or are under medical or psychiatric supervision, you must notify us ​of the details at the time of booking and, where appropriate, enclose a doctor’s certificate of fitness to travel. Non-disclosure of relevant ​information can invalidate your insurance and cancel our contractual obligation to you.
• For severe food allergies, please notify us by separate email, highlighting the issue. We do our best to cater to all dietary requirements, but we ​cannot guarantee cross-contamination in the kitchen. In the case of severe allergies, a separate disclaimer will have to be signed.
• In the very unlikely event that Hannaonhands is unable to teach a retreat at short notice, for example due to, but not limited to, severe illness or ​bereavement, Hannaonhands reserves the right to find a replacement teacher. In this situation, no refunds will be issued. If no replacement ​teacher can be arranged and the retreat is cancelled, any deposits will be refunded to you in full. Any accommodation costs that have been paid to ​the venue will be refundable according to the venue’s cancellation policy.
  

Payments deposit and balance

• Up to 30 days before the retreat, only a deposit is required. 30 days or less, the full amount and payment of the balance are required. Retreats ​aren’t confirmed without full payment.

Online Handstand Classes: cancellation and payment

• Please give Hannaonhands at least twenty-four hours notice if you wish to cancel.
• If you cancel with less than twenty-four hours notice, the full fee will be charged for the original payment. If you need to cancel, please contact ​Hannaonhands directly by phone, email, or text. Likewise, Hannaonhands is responsible for notifying the client of any cancellation.
• Full Payments are required in advance, please pay by bank transfers or PayPal.

Live Workshops: cancellation and payments

• Please give Hannaonhands at least two days notice if you wish to cancel. If you cancel with less than two days notice, the full fee will be charged for ​the original payment.
• If you need to cancel, please contact Hannaonhands directly by phone, email, or text. Likewise, Hannaonhands is responsible for notifying the ​client of any cancellation.
• Full Payments are required in advance, please pay by bank transfers or PayPal.
  
• Drop-in places are available, subject to availability. Clients must arrive prior to the class start time and no later than 5 minutes after.
  

For any classes, retreats or workshops booked not via Hannaonhands:

cancellation and payment

• For classes, retreats or workshops not booked via Hannaonhands, please refer to the providers terms and conditions.

Private / 1-2-1 session cancellation and payment

• Please give Hannaonhands at least twenty-four hours notice if you wish to cancel, change, or move an appointment. If an appointment is cancelled, ​changed, or moved with less than twenty-four hours notice, the full fee will be charged for the original payment. If you need to cancel, change, or ​change more than one appointment, please contact Hannaonhands directly by phone, email, or text. Likewise, Hannaonhands is responsible for ​notifying the client of any cancellation.
• Please pay cash on the day before the start of the session; bank transfers or PayPal are paid in advance.
• If you have any questions regarding the above or relating to what hannaonhands offers, please contact hanna@hannaonhands.com.

Privacy Policy

We value our own privacy and take yours very seriously too. Hannaonhands will never share your personal details with third parties without your ​consent. This privacy policy explains how any personal information collected about you when you use the website or book a handstand class, ​workshop, or retreat is processed. Please email hanna@hannaonhands.com if you have any queries.

We have a lawful basis to obtain your information in order to offer you the best service possible, ensure that we can safely meet your needs in classes, ​workshops, and retreats, and offer any advice or modifications that may be necessary to you.

Any information you provide online will be kept confidential and will not be made public without your prior written consent. We will only keep your ​data as long as you are happy for us to do so.

If you feel that your personal data is not being handled correctly, you have the right to complain to the ICO.

When do we collect information about you?

We collect information about you when you:

• Make an inquiry.
• Request to join the newsletter.
• Book onto classes or workshops.
• Book onto a retreat.
• Website usage information is collected using cookies.

How will we use this information about you?

• We collect information about you to process your booking, to make sure you are offered a safe practise, and to make any necessary modifications.
• If you request to be on the mailing list, we will occasionally contact you to keep you informed about classes, workshops, and retreats that are being ​offered. The mailing list will not be used for any other purpose. You have the option to opt out of the mailing list at any time by clicking unsubscribe ​at the bottom of the email.
• Bookings
• Our website will collect some of your personal data that we require for processing, which may be stored in a secure password-protected database ​via a managed website hosting service that is also GDPR-compliant.

Access to your information and correction

• You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, ​please email or write to me at the following address: I want to make sure that your personal information is accurate and up-to-date. You may ask ​me to correct or remove information you think is inaccurate.

Cookies

• Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is ​used to track visitor use of the website and compile statistical reports on website activity. For further information, visit www.aboutcookies.org or ​www.allaboutcookies.org. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your ​browser. However, in a few cases, some of our website features may not function as a result.
• If you do not want us to use cookies, they can be disabled; however, this may affect certain features of the site and make the booking process ​inoperable.

Health & Safety Policy

It is the policy of HannaOnHands to comply with the terms of the Health and Safety at Work Act 1974 and subsequent legislation and to provide and ​maintain a healthy and safe working environment. HannaOnHands health and safety objective is to minimise the number of instances of occupational ​accidents and illnesses and ultimately to achieve an accident-free teaching environment.

All employees will be provided with such equipment, information, training and supervision as is necessary to implement the policy and achieve the ​stated objective.

HannaOnHands recognise and accept their duty to protect the health and safety of all students/clients, as well as any members of the public who ​might be affected by us.

While the management of HannaOnHands will do all that is within its powers to ensure the health and safety of its employees, it is recognised that ​health and safety at work is the responsibility of each and every individual associated with the company. It is the duty of each employee to take ​reasonable care of their own and other people's welfare and to report any situation which may pose a threat to the well being of any other person.

The management of HannaOnHands will provide every employee with the training necessary to carry out their tasks safely. However if an employee is ​unsure how to perform a certain task or feels it would be dangerous to perform a specific task then it is the employee's duty to report this to the ​management. An effective health and safety programme requires continuous communication between staff. It is therefore every staff's responsibility ​to report immediately any situation, which could jeopardise the well being of themselves or any other person.

All injuries, however small, sustained by a person at work must be reported to the management or a delegated representative. Accident records are ​crucial to the effective monitoring and revision of the policy and must therefore be accurate and comprehensive.

HannaOnHands’s health and safety policy will be continually monitored and updated, particularly when changes in the scale and nature of our ​operations occur. The policy will be updated at least every 12 months.

The specific arrangements for the implementation of the policy and the personnel responsible are detailed below.

Hanna Schmitt (Owner) Date 5th April 2024

Private and Confidential

H&SPOLY (Iss 2)