HannaOnHands
Terms and Conditions & Cancellation Policy
It is my intention to share my knowledge and experience in a way that is accessible, helpful, and of benefit to you. However, we do live in a commercial world where services are provided and paid for. Therefore, we need to have terms and conditions so that you have a clear understanding of where we stand in regards to this exchange.
Retreats: Cancellation Policy
Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays, or illness.
Retreat Cancellations
If we cancel the retreat
Travel insurance
Liability
We do not accept any liability for:
Payments deposit and balance
Online Handstand Classes: cancellation and payment
Live Workshops: cancellation and payments
For any classes, retreats or workshops booked not via Hannaonhands:
cancellation and payment
Private / 1-2-1 session cancellation and payment
Privacy Policy
We value our own privacy and take yours very seriously too. Hannaonhands will never share your personal details with third parties without your consent. This privacy policy explains how any personal information collected about you when you use the website or book a handstand class, workshop, or retreat is processed. Please email hanna@hannaonhands.com if you have any queries.
We have a lawful basis to obtain your information in order to offer you the best service possible, ensure that we can safely meet your needs in classes, workshops, and retreats, and offer any advice or modifications that may be necessary to you.
Any information you provide online will be kept confidential and will not be made public without your prior written consent. We will only keep your data as long as you are happy for us to do so.
If you feel that your personal data is not being handled correctly, you have the right to complain to the ICO.
When do we collect information about you?
We collect information about you when you:
How will we use this information about you?
Access to your information and correction
Cookies
Health & Safety Policy
It is the policy of HannaOnHands to comply with the terms of the Health and Safety at Work Act 1974 and subsequent legislation and to provide and maintain a healthy and safe working environment. HannaOnHands health and safety objective is to minimise the number of instances of occupational accidents and illnesses and ultimately to achieve an accident-free teaching environment.
All employees will be provided with such equipment, information, training and supervision as is necessary to implement the policy and achieve the stated objective.
HannaOnHands recognise and accept their duty to protect the health and safety of all students/clients, as well as any members of the public who might be affected by us.
While the management of HannaOnHands will do all that is within its powers to ensure the health and safety of its employees, it is recognised that health and safety at work is the responsibility of each and every individual associated with the company. It is the duty of each employee to take reasonable care of their own and other people's welfare and to report any situation which may pose a threat to the well being of any other person.
The management of HannaOnHands will provide every employee with the training necessary to carry out their tasks safely. However if an employee is unsure how to perform a certain task or feels it would be dangerous to perform a specific task then it is the employee's duty to report this to the management. An effective health and safety programme requires continuous communication between staff. It is therefore every staff's responsibility to report immediately any situation, which could jeopardise the well being of themselves or any other person.
All injuries, however small, sustained by a person at work must be reported to the management or a delegated representative. Accident records are crucial to the effective monitoring and revision of the policy and must therefore be accurate and comprehensive.
HannaOnHands’s health and safety policy will be continually monitored and updated, particularly when changes in the scale and nature of our operations occur. The policy will be updated at least every 12 months.
The specific arrangements for the implementation of the policy and the personnel responsible are detailed below.
Hanna Schmitt (Owner) Date 5th April 2024
Private and Confidential
H&SPOLY (Iss 2)